Terms and conditions

Introduction

These Terms and Conditions ("Terms") govern your use of the Winnerama Casino website and mobile application (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Account Registration

1. Eligibility: You must be at least 18 years old and of legal age in your jurisdiction to use the Service.
2. KYC and Verification Requirements: We may request identification and proof of address from you for account verification purposes. Failure to provide this information may result in account closure or restrictions on withdrawals.
3. Responsibility for Account Security: You are responsible for maintaining the security and confidentiality of your account login credentials.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept deposits via Visa, Mastercard, Bitcoin, and other payment methods as specified on our website.
2. Minimum and Maximum Limits: The minimum deposit amount is AU$10, while the maximum deposit amount is AU$5,000 per transaction.
3. Processing Times and Fees: Deposits are processed instantly, with no fees applied. Withdrawals via bank transfer may take 1-5 business days to process, while withdrawals via Bitcoin are processed within 30 minutes, subject to a 0.5% fee.
4. Anti-Money Laundering Policy: We comply with the anti-money laundering regulations and guidelines as required by applicable laws.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses are credited automatically after your first deposit, subject to our promotional terms.
2. Wagering Requirements: You must wager the bonus amount 35 times before withdrawing any winnings.
3. Expiry and Abuse Clauses: Bonuses expire within 30 days of credit. We reserve the right to cancel or change bonuses at any time.

Gameplay and Fairness

1. RNG Usage: We use Random Number Generators (RNGs) to ensure that all games are fair and random.
2. Game Malfunctions: If a game malfunctions, we may void all wagers placed during the malfunction period.
3. Limits on Play and Responsible Gaming Tools: You can set deposit, wager, and session limits through our responsible gaming tools.

Responsible Gambling

1. Self-Exclusion Options: You can self-exclude from playing at our casino for a minimum of 6 months or permanently by contacting our support team.
2. Deposit, Wager, and Session Limits: We offer various tools to help you manage your gaming activity, including deposit limits, wager limits, and session limits.
3. Help and Support Links: We provide links to responsible gaming organizations, such as Gamblers Anonymous Australia.

Prohibited Activities

1. Bonus Abuse: You must not abuse our bonuses by using bonus money to place high-risk wagers or attempt to exploit any game or system.
2. Fraud, Collusion, or Manipulation: We prohibit any form of cheating, collusion, or manipulation in relation to gameplay or the use of our systems.
3. Use of Bots or Automated Systems: You must not use bots or automated systems to play games or interact with our systems.

Account Suspension and Closure

1. Voluntary Account Closure: You can close your account at any time by contacting our support team.
2. Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms or engage in prohibited activities.
3. Inactivity and Dormant Accounts: If your account remains inactive for 12 months, we may close it, and all funds will be forfeited.

Privacy and Data Protection

1. Information Collected: We collect personal data as required to provide the Service, including name, email address, and payment information.
2. Use and Storage of Personal Data: We use your personal data to provide the Service, communicate with you, and comply with regulatory requirements.
3. GDPR Compliance (if applicable): We comply with all applicable data protection laws and regulations.

Limitation of Liability

1. Losses: You acknowledge that playing at our casino involves risks, including losses, and we are not liable for any loss or damage you may suffer.
2. System Errors: We cannot guarantee the accuracy, completeness, or reliability of information provided on our website or through our systems.
3. Third-Party Links: We provide links to third-party websites but do not endorse their content.

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time, with or without notice.
2. Notification of Changes: You will be notified of changes through our website, email, or other means as applicable.